The problem
You run a restaurant or holiday let. Happy customers leave without writing a review and comments sit unanswered for days. A garage can face the same difficulty.
In BrightLocal LCRS 2026, a study of consumers mostly in the US and UK, 89% expect the owner to reply to reviews and 42% avoid a business that never replies. BrightLocal also warns that generic replies can hurt. That is why no reply goes out until you have read it.
What the agent does
- After each completed meal, service or stay, a review request is drafted.
- You review and approve the request before it reaches the customer.
- When a review arrives, you receive a personal reply to approve.
- Complaints reach you first, so you decide how to handle the situation before replying.
Care with contacts and replies
Messages go only to your own customers, with a legal basis and an option to refuse. The agent never invents what happened, offers compensation on its own or asks only for five-star reviews.
What we need from you
- Your list of completed services or stays and your review page.
- The legal basis for contacting customers and how you record refusals.
- Some of your replies and the person who handles complaints.
- Someone to approve requests and replies.